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80-99240-1 Rev. D 10-1
10 Product Support
This appendix provides support information for the
QUALCOMM Globalstar GSP-1620 Satellite Data Modem
hardware and software. It contains a description of the
support available from QUALCOMM Globalstar Customer
Service and how to contact the Technical Support and Order
Fulfillment teams.
QUALCOMM Globalstar Customer Service
The QUALCOMM Globalstar Customer Service Center,
located in the United States, provides skilled Technical
Support and Order Fulfillment staff to support customers
with technical issues, purchase order requests, and Return
Material Authorizations (RMA) for QUALCOMM-warranted
equipment. The QUALCOMM Customer Service Website
provides online information and forms for technical support
and RMA requests. See Contacting QUALCOMM Customer
Service on page 10-3 for details.
Technical Support Information
QUALCOMM Customer Service Technical Support is
available 24 hours per day, every day, to provide
troubleshooting assistance for all QUALCOMM-provided
Globalstar products. Technical Support creates a case to
track each issue or request and works to provide a resolution.
For more information on technical support, refer to Data
Modem Troubleshooting information on the QUALCOMM
Customer Service Website.
- Table of Contents 3
- 80-99240-1 Rev. D v 5
- 80-99240-1 Rev. D vii 7
- List of Figures 10
- List of Tables 11
- Revision History 13
- About This Specification 15
- Notational Conventions 16
- Abbreviations and Acronyms 17
- 80-99240-1 Rev. D xix 19
- Related Documentation 21
- Cautions and Warnings 21
- 1 Globalstar Overview 23
- Space Segment 24
- Ground Segment 24
- Coverage 24
- 80-99240-1 Rev. D 1-3 25
- Carriers 26
- 80-99240-1 Rev. D 1-5 27
- Globalstar Overview 28
- 1-6 80-99240-1 Rev. D 28
- 2 GSP-1620 Modem Overview 29
- GSP-1620 Modem Overview 30
- 2-2 80-99240-1 Rev. D 30
- 80-99240-1 Rev. D 2-3 31
- 80-99240-1 Rev. D 2-5 33
- Electric Utility Industry 34
- 80-99240-1 Rev. D 2-7 35
- Water Treatment Plants 36
- Remote Inventory Management 37
- Energy Management 37
- Agriculture 38
- Aviation 38
- 3 Features 39
- AT Commands 40
- Modes of Operation 40
- Short Messaging Service (SMS) 40
- SMS Alerts 41
- SMS Message Field Information 41
- Globalstar Service Alerts 42
- Service Status Message 43
- Packet Data Service 45
- Dynamic IP Addressing 47
- Fixed IP Addressing 47
- Dormant Mode Service 48
- Asynchronous Data Service 49
- Data Rate and Throughput 51
- Features 52
- 3-14 80-99240-1 Rev. D 52
- 4 AT Commands 53
- 5 Hardware Description 57
- Modem Antenna Connectors 60
- Data and Control Ports 60
- Control Port Signals 61
- Data Port Signals 62
- Table 5-1 63
- Diagnostic Port 65
- DC Power 66
- Surge Protection 67
- EMI Filtering 67
- Power Consumption 68
- Power-On 68
- Grounding 70
- Modem Antenna Specifications 72
- Antenna Dimensions and Weight 73
- Antenna Depiction 73
- Hardware Description 74
- 5-18 80-99240-1 Rev. D 74
- Antenna Cable Specifications 75
- Table 5-3 76
- 5-22 80-99240-1 Rev. D 78
- Mounting Multiple Antennas 79
- 5-24 80-99240-1 Rev. D 80
- GSP-1620 Modem Environments 81
- Thermal Radiation 82
- Altitude 83
- Vibration 83
- Mechanical Shock 85
- Acoustic Noise 85
- Environments 86
- Temperature/Humidity 87
- Icing/Freezing Rain/Snow 88
- RF Connector Durability 91
- Materials 91
- Shipping 91
- Environmental Specifications 92
- 6-12 80-99240-1 Rev. D 92
- Certification 93
- 7-2 80-99240-1 Rev. D 94
- RF Restrictions 95
- Pacemakers 97
- Hearing Aids 97
- Other Medical Devices 98
- 8 Modem Integrator’s Kit 99
- 80-99240-1 Rev. D 8-3 101
- Modem Integrator’s Kit 102
- 8-4 80-99240-1 Rev. D 102
- 9 Warranty 103
- Warranty 104
- 9-2 80-99240-1 Rev. D 104
- 10 Product Support 105
- Order Fulfillment Information 106
- 80-99240-1 Rev. D 10-3 107
- Contact information 108
- 80-99240-1 Rev. D 10-5 109
- Product Support 110
- 10-6 80-99240-1 Rev. D 110
- A Specification Summary 111
- [1] q = 0 is zenith 113
- [3] at Tsky = 200 K 113
- Specification Summary 114
- A-4 80-99240-1 Rev. D 114
- 80-99240-1 Rev. D Index-1 115
- Index-2 80-99240-1 Rev. D 116
- 80-99240-1 Rev. D Index-3 117
- 80-99240-1 Rev. D Index-5 119
- Index-6 80-99240-1 Rev. D 120
- 80-99240-1 Rev. D Index-7 121
- Index-8 80-99240-1 Rev. D 122
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