
80-JB566-1 Rev. C 16-1
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
16
CDD Database Sync Problem
Problem: CDD Database Sync Test Fails
.
After an MCP50 is installed and powered up with good signal and line-of-sight to the GPS
satellites, it usually takes about 10 minutes
for it to get all the company-defined settings and
configurations. Once it acquires all settings and configurations, it will go into the desired state
of Sync complete. If an MCP50 is installed and powered up and has not gone to a database
state of Sync Complete within 10 minutes:
1. Verify that the unit has been properly activated. Make sure that the Cellular End To End
passed. See Chapter 2: Activation.
2. Check that the unit has cellular signal and is able to connect. See Chapter 15: Cellular
Signal Strength Problems.
3. If it is activated/registered and able to connect, but will not go to a Sync complete state,
call QES Customer Support at 800-541-7490 for assistance. Ask for Out of Sync
command.
4. If the problem still persists, Replace/RMA DIU.
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